In using this website, you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company; Chloe Polo Ltd, Registered in Scotland with the Company number SC504402. Located at Chloe Polo Ltd, , United Kingdom. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Our Returns Policy applies to all purchases made on Chloe Polo Ltd and os incorporated by reference in these Terms.
Returns Policy
1. If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period of 30 days (UK)/40 days (International) for a refund.
2. You may decide whether to return an item to us for a refund but your return must be post-marked (in the mail) within 30 days (UK)/40 days (International) of receiving your order. The value of the refund is limited to the total cost of the returned item(s).
3. If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.
4. To initiate a return within 30 days (UK)/40 days (International) of the receipt of your goods, the following process must be followed:
1. To initiate a return within 30 days (UK) or 40 days (International) of the receipt of your goods, please head to: https://www.chloepolo.co.uk/contact-us/.
2. Return all original packaging,
3. Address your package after receiving details from us as to the returns address.
4. Contact us if your item is faulty/wrong.
5. Quality checking/assessment will take place once the item(s) are received.
6. Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.
7. We will refund any money received from you equivalent to the full cost of the item(s)
Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Mobile Wallet).
1. Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
2. You accept and agree that we will not be held liable for deliveries that are delayed.
3. You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
5. We do not deliver to PO Box or hotel addresses.
6. As stated in Clause 10 within this Agreement, we will only refund outbound postage costs for the least expensive common/standard delivery method. The cost of expedited and priorty services will not be refunded over and above that of the least expensive common/standard delivery method.
1. Orders placed by you on the website http://www.chloepolo.co.uk (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
2. You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.
3. If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.
4. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
2. After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4. If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.
1. We accept all major credit cards (American Express / MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit / Visa Delta / Visa Electron).
2. Your credit card or other account detailed at 4.1 above will be debited when you click on the “confirm” button.
3. Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery – it may be required for verification and obtaining signature on a credit card charge form for delivery.
4. All payments are processed through third party payment gateways using PCI Encryption. We do not store credit card details nor do we share customer details with any 3rd parties.
1. As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
2. Subject to the following sub clauses, in no event shall the aggregate liability of any party to the other (whether it contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with these Terms and Conditions:
1. Provided that this shall be subject to an overall limit of the total amount paid to Chloe Polo Ltd under a confirmed order in respect of any and all claims, losses and damages arising under or in connection with these terms and conditions.
2. The above limits on liability shall apply in respect of (any indemnities provided by either party under this Agreement, including without limitation to the indemnities under clauses 12 Intellectual Property)
3. Each party’s liability to the other in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions shall not extend to any:
1. loss of profits;
2. loss of business opportunity;
3. loss of goodwill;
4. loss of data;
5. loss of anticipated savings; or
6. any special, indirect or consequential loss or damage whatsoever.
4. The parties agree that the limitations on liability within these terms and conditions are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks.
5. Notwithstanding the above or other limitations and exclusions of liability set out in these terms and conditions, neither party excludes or limits any liability for:
1. fraud or fraudulent misrepresentation; or
2. any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or Consumer Rights Act 2015; or
3. any other liability to the extent the same cannot be excluded or limited by law.
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government; and
7. pandemic or epidemic.
3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
1. This website and its content is copyright of Chloe Polo Ltd (T/A Chloe Polo). All rights reserved.
2. © 2022, Chloe Polo Ltd. Chloe Polo, the Chloe Polo logo, JewelleryBOX, and the JewelleryBOX logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
1. © 2015-2022, Chloe Polo Ltd. Chloe Polo, the Chloe Polo logo, JewelleryBOX, and the JewelleryBOX logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
Chloe Polo Ltd (T/A Chloe Polo) (“Chloe Polo Ltd”) respects and rigorously abides by intellectual property laws. Accordingly, Chloe Polo Ltd (T/A Chloe Polo) rightfully expects the same of all parties who use our website. Chloe Polo Ltd (T/A Chloe Polo) and/or its affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this website. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners’ rights and is therefore prohibited. You may not, except with our express prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Any unauthorized use of Chloe Polo Ltd (T/A Chloe Polo).’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features (“Chloe Polo Ltd (T/A Chloe Polo) Proprietary Property”) without the prior written permission of Chloe Polo Ltd (T/A Chloe Polo) is strictly prohibited. If you infringe upon Chloe Polo Ltd (T/A Chloe Polo).’s rights with respect to any Chloe Polo Ltd (T/A Chloe Polo) Proprietary Property, you will be ordered to cease such illegal activity and you may be liable to Chloe Polo Ltd (T/A Chloe Polo) for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of your infringement.
If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at: hello@chloepolo.co.uk
Email: hello@chloepolo.co.uk
We reserve the right to make changes, without prior notice, to any products or services mentioned on this site at any time.
1. These Terms and Conditions and your use of this site will be governed by and construed in accordance with English Law.
Please note that nothing contained in these Terms and Conditions of Sale in any way affects your statutory rights.
In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.
The Site are available to registered users who are 18 years and older and who have not been suspended or removed by Chloe Polo for any reason (a “Member”). We reserve the right to revoke your membership for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where we revoke your membership, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription membership, you will reimbursed any subscription fees on a pro rata basis. Membership is void where prohibited by law.
Products and Box subscriptions may be ordered by clicking on the box or item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” button on the checkout page.
Your order constitutes an offer to Chloe Polo to buy a box subscription or product. All orders are subject to acceptance by Chloe Polo. Chloe Polo is not obliged to accept your order and may, in its discretion, decline to accept any order. Where Chloe Polo accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your credit card will be charged on the same date as the original purchase order date of every calendar month, unless this date falls on a weekend where it will be billed on the Friday before. Any cancellations need to be done prior to 12pm of the last day of the previous month to prevent the charge for that month. To cancel your subscription at any time, you must log in to your subscription dashboard in your account area and follow the instructions to cancel within. If you cancel, you may use your subscription until the end of the then-current month. Chloe Polo may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method.
The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below). Prices include VAT and delivery costs (where applicable), which will be added when you view the items in your shopping basket. Please see our FAQ for details of when delivery charges apply.
Your order will be fulfilled by the delivery date set out in the confirmatory email or, if no delivery date is specified, then within a reasonable time of the date of the order. You recognize, though, that occasionally because of problems sourcing stock from our suppliers or for other reasons beyond our control it is possible that orders may be delivered more than 30 days after the order.
We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.
You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Chloe Polo refunds policy (see below).
Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel your order, you must log in to your subscription management area and follow the instructions within. You must return the products to Chloe Polo within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. Chloe Polo has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. Chloe Polo’s refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), Chloe Polo will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us.
Chloe Polo will refund the price of the product(s) in full, excluding the cost of delivery to be paid by you (customer). Chloe Polo will refund the purchase price using the same method originally used by you to pay for your purchase.
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Proprietary Rights You acknowledge and agree that the content (other than content that may be submitted by Members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of Chloe Polo or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. All rights reserved.
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Submitted Content By submitting or posting any materials or content on the Site, you grant Chloe Polo a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant Chloe Polo the rights set out in this paragraph, please do not submit your content to us. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Chloe Polo the license specified above. You also confirm that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. Chloe Polo will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.